Conditions of Use

Secure shopping. When you place an order with us using your credit or debit card, it is done via a secure encrypted server SSL (Secure Socket Layers). This is the standard technology used throughout the internet for secure data transmission.

Ordering. Apart from online ordering via this website, you can also order by telephone and then send a cheque payable toMy Handmade Soapsfor the total amount of your order. Products can then be posted to you or collected at an event - see "Where to find us".

Delivery times. We aim to despatch goods within 2-3 working days of receiving payment. If payment is made by cheque, goods will be despatched once a time allowance has been made for clearance of the cheque. In the very unlikely event of an item you have ordered being out of stock, we will contact you to inform you of the delay. Alternatively, we will offer an alternative product.

Postage and packing charges. You can collect your order, by prior arrangement, from our stand at variousevents which we attend as detailed in the "Where to find us" section on the website as an alternative to it being posted.

U.K. delivery is by first or second class post with Royal Mail.

The following postage and packing charges apply:

Weight
1st Class2nd Class
100g1.501.20
250g2.001.50
500g2.502.00
750g3.002.50
1kg3.503.00
1.25kg4.75N/A
1.5kg5.50N/A
1.75kg6.25N/A
2kg7.00N/A
4kg9.00N/A
8kg18.00N/A

For orders in excess of 8kg or for EU and overseas delivery, please contact us by e-mail or telephone before placing your order so we may confirm the postage and packing charge which will apply to your specific order.

Returns. Due to the nature of the products supplied, we do not accept returns.

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Copyright © 2017 My Handmade Soaps (Proprietor: C. Elliott).